Incidents and maintenance reported on status page for Userpilot https://status.userpilot.io/ https://d1lppblt9t2x15.cloudfront.net/logos/d38ee601f12ed5c92ea26b9cce64f444.png https://status.userpilot.io/ en https://status.userpilot.io/maintenance/1065792 Sun, 20 Sep 2026 13:00:59 -0000 https://status.userpilot.io/incident/1065792#34dbed0d5cfc7f5153261133ff26bfb756dc79af6824865a07326ec3c5bc7a13 Maintenance Maintenance completed https://status.userpilot.io/maintenance/1065792 Wed, 16 Sep 2026 16:15:09 -0000 https://status.userpilot.io/incident/1065792#bd76571701356c33f457ff57fb29f00512f5f3a521af2693ba32b08c1922f7da Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 20th of September, 2026 between 09:00 AM AND 01:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/1058540 Thu, 10 Sep 2026 08:00:15 -0000 https://status.userpilot.io/incident/1058540#cc621ea867b5d121f195ea690e5d79e7143a11d3872a661487a0faa36cd4f11f Maintenance Userpilot Web Application will be undergoing maintenance to support a new update on the 14th of September, 2026, between 08:00 AM and 10:00 AM (UTC). Userpilot Session Replays playlists feature will be unavailable during this time We apologize for any inconvenience. https://status.userpilot.io/maintenance/1047197 Wed, 02 Sep 2026 15:34:03 -0000 https://status.userpilot.io/incident/1047197#4f76e4438a6980b9f4f473a26ead9d705433b3ec39521056ffc4f0e639cb5c6c Maintenance Userpilot Web Application will be undergoing maintenance to support a new update on the 7th of September, 2026, between 08:00 AM and 10:00 AM (UTC). Userpilot Session Replays playlists feature will be unavailable during this time We apologize for any inconvenience. https://status.userpilot.io/maintenance/1017504 Mon, 17 Aug 2026 14:33:10 -0000 https://status.userpilot.io/incident/1017504#cc599803f86a475b6210a628ce9b4f871db0aadd655345b796c7ae8070119931 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 22nd of August, 2026 between 10:00 AM AND 01:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/999537 Fri, 07 Aug 2026 13:29:18 -0000 https://status.userpilot.io/incident/999537#e4e4b3a4184798328e7abae6b1e380aa5e30606bcca37ad7dbaf1f1f6ddd9c6c Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 8th of August, 2026 between 08:00 AM AND 11:00 AM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/991922 Sat, 01 Aug 2026 11:34:09 -0000 https://status.userpilot.io/incident/991922#6657a0941e3ffb4d104a47c8e56da456434ba5cb33a0bce516281b1b86600232 Maintenance Userpilot Web Application will be undergoing maintenance to support a new update on the 2nd of August, 2026, between 08:00 AM and 10:00 AM (UTC). Userpilot Dashboard will be unavailable during this time We apologize for any inconvenience. https://status.userpilot.io/maintenance/984612 Wed, 29 Jul 2026 09:01:09 -0000 https://status.userpilot.io/incident/984612#e9aad212738f620e13c46d5d0a9a00f50d3bfc2e5c1230a0abe6d70629360327 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 1st of August, 2026 between 08:00 AM AND 11:00 AM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/incident/976651 Fri, 24 Jul 2026 11:24:00 -0000 https://status.userpilot.io/incident/976651#d41ad86515c337b444d323157a2df1e585e60c5d5c94597481824797671d65c2 Incident All services have now recovered and are operating normally. We will continue to monitor the platform closely to ensure stability. Thank you for your patience while we worked through this issue. https://status.userpilot.io/incident/976651 Fri, 24 Jul 2026 11:19:00 -0000 https://status.userpilot.io/incident/976651#b513457e701ab70db6409805d2a8a32ea926acb943965700549bc52d966b2ff3 Incident We are seeing signs of recovery, and some services have started to recover. Our team continues to monitor the situation closely while AWS works to fully restore service. We will provide further updates as recovery progresses. https://status.userpilot.io/incident/976651 Fri, 24 Jul 2026 11:12:00 -0000 https://status.userpilot.io/incident/976651#516895a93bd4cc3430fc9b09fb109c1df7b1874f8bd097094871394351a69471 Incident We are currently investigating a service disruption caused by issues affecting our AWS infrastructure provider. Our team is actively monitoring the situation and working to mitigate the impact where possible. We will provide further updates as more information becomes available. https://status.userpilot.io/incident/976651 Fri, 24 Jul 2026 11:08:00 -0000 https://status.userpilot.io/incident/976651#c89a4ec2a931179ef362dd925603781ef762e99e05e751ff45b99709bf1ac75f Incident We are aware of an issue resulting in degraded service performance. Our engineering team is actively investigating the root cause and working to mitigate the impact. We will continue to share updates as the investigation progresses. https://status.userpilot.io/maintenance/965969 Thu, 16 Jul 2026 10:49:57 -0000 https://status.userpilot.io/incident/965969#aed1a8d346956c8568b062744a1921f5f327cdd0568e7be87dc613ea4ae2c3ce Maintenance The Userpilot Web Application will undergo maintenance to support a new update on July 19, 2026, from 7:00 AM to 10:30 AM (UTC). Userpilot Dashboards, Reports, and signup access will be unavailable during this time We apologize for any inconvenience. https://status.userpilot.io/maintenance/959927 Sat, 11 Jul 2026 14:30:00 -0000 https://status.userpilot.io/incident/959927#65feaf39fdd6dd6770c2a123cb11a7c8f825b3071b13afd02dbe8bc9c30f2089 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 11th of July, 2026 between 02:30 PM and 04:30 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/incident/950521 Fri, 10 Jul 2026 18:20:00 -0000 https://status.userpilot.io/incident/950521#a08901b0aef21e77747b4a952867660621908b958f7a86d6ddf2e6e82009c7f4 Incident The issue has been resolved. Ingestion throughput has returned to normal operating levels, and all data is being processed as expected. https://status.userpilot.io/incident/950521 Fri, 10 Jul 2026 16:45:00 -0000 https://status.userpilot.io/incident/950521#71a4507b1ada64ec40ddf8df28fbcb362ab7b90575b161373f3876a104e54dc1 Incident We are currently experiencing a delayed data ingestion in our "Enterprise US" cluster. New data could take up to 30-45 minutes to reflect on dashboards. Our realtime service which serves your end users is unaffected. There is no data loss. https://status.userpilot.io/incident/944592 Sat, 04 Jul 2026 11:40:00 -0000 https://status.userpilot.io/incident/944592#82e0140b1f4e8af4cefa0bcccc1aad7be79d72ad8c842ab0e4a957d7e0d5677a Incident As a follow-up, we isolated the affected subsystem under its own supervisor so that any similar external change or failure will be contained without affecting regional service availability. https://status.userpilot.io/incident/944592 Sat, 04 Jul 2026 11:31:00 -0000 https://status.userpilot.io/incident/944592#855c3d72d128b0e3a4a36c253ea9f3b6c102a5cef3acdd820c5869feb6d11185 Incident A fix has been deployed to the EU region. Wildcard certificates now verify correctly and application instances are starting normally. We are monitoring. https://status.userpilot.io/incident/944592 Sat, 04 Jul 2026 11:10:00 -0000 https://status.userpilot.io/incident/944592#03f076d81d62d9728014153525e237de4b7a9c3792b8bf1e60d2416728d32377 Incident The issue has been identified: Firebase (FCM) rotated the TLS certificate on their endpoint to a wildcard certificate, and our TLS handshake failed to verify it. The failed connections caused application instances in the EU region to crash on startup. https://status.userpilot.io/incident/944592 Sat, 04 Jul 2026 10:50:00 -0000 https://status.userpilot.io/incident/944592#82d66fa2ab365c9e0622e31e147507776a60f87e12a6ad0f1685ff64800be38e Incident We are investigating a service degradation in the EU region. https://status.userpilot.io/incident/920065 Wed, 10 Jun 2026 16:28:00 -0000 https://status.userpilot.io/incident/920065#abd71304f8a2cb1d0a4c341faa3f5eb0cb1779a2f78e9d890fbdc44a639a71e2 Incident The issue has been resolved, and everything is working normally now. Thank you for your patience. https://status.userpilot.io/incident/920065 Wed, 10 Jun 2026 16:15:00 -0000 https://status.userpilot.io/incident/920065#8d089b18742f110a9f4bd0801622547b73535fc617f209b859817f0058052ad1 Incident The issue has been identified and a fix has been deployed. Services in the EU region have recovered and are operating normally. We will continue to monitor the system to ensure stability. https://status.userpilot.io/incident/920065 Wed, 10 Jun 2026 16:00:00 -0000 https://status.userpilot.io/incident/920065#40874894d8ecf972ab3d062261ce2d15753fab8493c3ca722258019c015cfde4 Incident We are currently experiencing an issue affecting our EU hosting region. Our team is actively working on a fix and will share updates as they become available. https://status.userpilot.io/maintenance/913597 Thu, 04 Jun 2026 21:01:59 -0000 https://status.userpilot.io/incident/913597#2e85566b22a446644f32b5dc4ffbecc622cc2fe1d4da608baf25d4e5ed238e55 Maintenance Userpilot Web Application will be undergoing maintenance to support a new update on the 7th of June, 2026, between 08:00 AM and 10:00 AM (UTC). Userpilot Dashboards, Reports, and signup access will be unavailable during this time We apologize for any inconvenience. https://status.userpilot.io/maintenance/912952 Thu, 04 Jun 2026 10:29:59 -0000 https://status.userpilot.io/incident/912952#7bb17207c4f365eacb8dd7669df7df20c10155ee7e9f5d51459a93aac482c7b3 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 6th of June, 2026 between 09:00 AM and 11:00 AM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/903097 Fri, 22 May 2026 21:31:34 -0000 https://status.userpilot.io/incident/903097#852acf5e2786c051567f3261c013466caac1869142e5cfff29a60ad4233332b7 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 24th of May, 2026 between 02:00 PM and 05:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/901983 Thu, 21 May 2026 15:08:09 -0000 https://status.userpilot.io/incident/901983#05110082ac6899b9ce46c8c88195c16a7704b918391dafeb73275fa9cee707fd Maintenance Userpilot Web Application will be undergoing maintenance to support a new update on the 24th of May, 2026, between 08:00 AM and 10:00 AM (UTC). Userpilot Dashboards,Reports, and signup access will be unavailable during this time We apologize for any inconvenience. https://status.userpilot.io/maintenance/890232 Thu, 07 May 2026 13:57:19 -0000 https://status.userpilot.io/incident/890232#fe1eb778226cca9eb5bf8232022b226558fb71564e41844c61c589d0dae002e0 Maintenance Userpilot Web Application will be undergoing maintenance to support a new update on the 10th of May, 2026, between 07:00 AM and 11:00 AM (UTC). Userpilot Dashboards and Reports access will be unavailable during this time We apologize for any inconvenience. https://status.userpilot.io/maintenance/884280 Thu, 30 Apr 2026 13:22:48 -0000 https://status.userpilot.io/incident/884280#23786b7b9c8c0466f5e245137e65b197bd159028208a07dca15f5bc57b796296 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 2nd of May, 2026 between 09:00 AM and 01:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/incident/882177 Tue, 28 Apr 2026 18:35:00 -0000 https://status.userpilot.io/incident/882177#ca413f18cfabe78af0087c4ec31763104279786071e032808a0811f48b6fbc65 Incident Postmortem The incident was caused by our database background optimization process not running aggressively enough. This allowed data fragments to accumulate across tables used for real-time cache loading. **As** the number of fragments increased, queries that normally completed in milliseconds were forced to scan across many more fragments than necessary. This significantly increased query latency and led to exhaustion of available database connections, which impacted data ingestion and content publishing performance. To resolve this, we reconfigured our database to optimize these tables more frequently and in smaller batches. This keeps fragment counts low and ensures real-time queries remain fast and stable. Additionally, we have added monitoring and alerting on fragment count and size per table so we can detect abnormal accumulation early and prevent similar incidents in the future. https://status.userpilot.io/incident/882177 Tue, 28 Apr 2026 17:51:00 -0000 https://status.userpilot.io/incident/882177#61396e0c0c046be17af313a668e224bbbd4bdd4b36a9c26b8df8465a1bde5755 Incident A fix has been implemented and deployed, and we are currently monitoring system performance to ensure stability. We will share the postmortem for this incident as a follow-up message. Thank you for your patience. https://status.userpilot.io/incident/882177 Tue, 28 Apr 2026 15:07:00 -0000 https://status.userpilot.io/incident/882177#55bd65123e945816c143b8308bf43eedcc85698afe57f2907cabbac57ba27cd2 Incident We are currently experiencing degraded performance affecting data ingestion. Some customers may notice delays in incoming data. Our engineering team is actively investigating and working to restore full performance as quickly as possible. Thank you for your patience. https://status.userpilot.io/maintenance/868286 Thu, 09 Apr 2026 21:39:13 -0000 https://status.userpilot.io/incident/868286#962e02c5c62790a4719a2f7f94d90615c7eedc0a7d8da981c36b967f86a2ba29 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 11th of April, 2026 between 08:00 AM and 11:00 AM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/incident/867026 Wed, 08 Apr 2026 10:54:00 -0000 https://status.userpilot.io/incident/867026#3fca5445a8c143100d13f3ff7a3a29caf87895d623143034748f5f4a7d6927ee Incident The service degradation issue has been fully resolved. Our team has restored normal performance and will continue to monitor the system to ensure stability. Thank you for your patience. https://status.userpilot.io/incident/867026 Wed, 08 Apr 2026 08:36:00 -0000 https://status.userpilot.io/incident/867026#1e75fdc6830917a8792e8a25b0a985eeda22fd98fda96ccf5d9d55e553edd699 Incident We are experiencing service degradation. Our team is actively monitoring and working to restore full performance. https://status.userpilot.io/maintenance/858286 Thu, 26 Mar 2026 15:06:08 -0000 https://status.userpilot.io/incident/858286#db509df215a3f8f31bfdd797115b80ba9de7a1e23bc724f2dce6dfc19e4b501a Maintenance Userpilot Web Application will be undergoing maintenance to support a new update on the 29th of March, 2026, between 07:00 AM and 11:00 AM (UTC). Userpilot Dashboards and Reports access will be unavailable during this time We apologize for any inconvenience. https://status.userpilot.io/maintenance/834173 Thu, 26 Feb 2026 14:01:16 -0000 https://status.userpilot.io/incident/834173#0ef00d471ef53753e258a6c1874104f7b558e27e9c6fb7d3544f55a3466f1e22 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 8th of March, 2026 between 08:00 AM and 02:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/incident/826620 Mon, 16 Feb 2026 17:30:00 -0000 https://status.userpilot.io/incident/826620#dd9a7dbef5818180ff13a31b63dac983deab6da2f7454d5f0eb2523d87141d5f Incident The issue causing delays in data ingestion has been fully resolved. Ingestion throughput has returned to normal operating levels, and all data is being processed as expected. There was no data loss during the incident. We will publish a post-mortem with additional details and preventive actions in a follow-up communication. Thank you for your patience and understanding. https://status.userpilot.io/incident/826620 Mon, 16 Feb 2026 13:15:00 -0000 https://status.userpilot.io/incident/826620#2e6a0050bd8df618df9211c769c9c3d5993eadd9b9a722088993abf55fecd0d9 Incident The root cause has been identified, and we have taken corrective actions to address it. As a result, data ingestion throughput has increased, and insertion delays are improving. We are continuing to monitor the system closely to ensure ingestion performance returns to its normal state and remains stable. https://status.userpilot.io/incident/826620 Mon, 16 Feb 2026 13:00:00 -0000 https://status.userpilot.io/incident/826620#3d393f8a964fcf003fc1a7f65cd1cac3a5ee679f26f460c1ba0d4ba221d55518 Incident We are currently experiencing a delay in data insertion affecting our ingestion pipeline. https://status.userpilot.io/maintenance/812066 Mon, 26 Jan 2026 15:06:42 -0000 https://status.userpilot.io/incident/812066#3d1cb52bc513c6f8322b4e6a8b880759cd82b1afad508c96be34e369a8d12dbe Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 1st of February, 2026 between 10:00 AM and 02:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/799240 Tue, 06 Jan 2026 08:58:08 -0000 https://status.userpilot.io/incident/799240#bc7937f9152efca0a3590fbfdeb42986d09005afff6b86d58bd864e6941093a1 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 11th of January, 2025 between 09:30 AM and 01:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/788085 Wed, 17 Dec 2025 07:52:21 -0000 https://status.userpilot.io/incident/788085#81e60a48b29708c3481aac805c13aef727cbfe0286b423a1fd73a370e6a6d0a2 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 21st of December, 2025 between 09:30 AM and 01:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/788079 Wed, 17 Dec 2025 07:50:07 -0000 https://status.userpilot.io/incident/788079#5244b80b06183db7b269af3dccf893b3869bb78f8476632c2c8fb87a504bc833 Maintenance Userpilot Web Application will be undergoing maintenance to support a new update on the 21st of December, 2025, between 07:30 AM and 9:30 AM (UTC). Userpilot Integrations access will be unavailable during this time We apologize for any inconvenience. https://status.userpilot.io/maintenance/784310 Thu, 11 Dec 2025 07:41:15 -0000 https://status.userpilot.io/incident/784310#2bc85d4f1d49f687ac09ded4630961bfdcc5d0189461846d59e8ac0ad14e0501 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 14th of December, 2025 between 08:00 AM and 01:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/778911 Wed, 03 Dec 2025 12:52:12 -0000 https://status.userpilot.io/incident/778911#e4df9bc23df9e1514e725370abd67f0698780f55d7440ce558bc06595be97d92 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 7th of December, 2025 between 08:00 AM and 01:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/incident/768869 Tue, 18 Nov 2025 12:53:00 -0000 https://status.userpilot.io/incident/768869#d36a34926780827cb5650d92ffb155a77f50a1c47ca7dd445fbe6bba206f310e Incident We have switched CDN providers temporarily. Our services are no longer affected by Cloudflare’s outage and are functioning normally. Thank you for your patience and understanding. https://status.userpilot.io/incident/768869 Tue, 18 Nov 2025 12:18:00 -0000 https://status.userpilot.io/incident/768869#adf6580e77380c9005b7fa80ba796e0e1b215e493ae67b6520de5ad670125f7d Incident The issue affecting our Web Application & Chrome Extension APIs has now been fully resolved, and the app is loading normally again. We are still actively investigating the remaining impact related to our JavaScript SDK and other static assets that continue to be affected by the Cloudflare CDN outage. Some customers may still experience intermittent slowdowns or timeouts when loading these resources. We will share further updates as soon as we have more information. Thank you for your patience and understanding. https://status.userpilot.io/incident/768869 Tue, 18 Nov 2025 12:15:00 -0000 https://status.userpilot.io/incident/768869#b6d96898c5fbee204e5bb374d8af3c8dded58da3238f2cbbdcc0f1eec296eef8 Incident We are currently experiencing a service degradation due to an ongoing outage at our CDN provider, Cloudflare. This may affect both the loading of our web application and the download of our JavaScript SDK. Impact: Some customers may be unable to load the web app or may experience very slow load times. Some customers may experience failures or timeouts when downloading our SDK. Impact may vary by region and ISP depending on Cloudflare’s edge availability. What’s happening: Our assets (including the SDK and static web resources) are served through Cloudflare. As Cloudflare is currently having issues, some requests to these assets are failing or timing out. https://status.userpilot.io/maintenance/756815 Mon, 03 Nov 2025 10:44:26 -0000 https://status.userpilot.io/incident/756815#6404b7df6c5e05c58c3d48fd3416fbe90214fff1d22f82fe8b726f43f2fa6cd6 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 9th of November, 2025 between 08:00 AM and 11:00 AM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/749184 Wed, 22 Oct 2025 10:46:10 -0000 https://status.userpilot.io/incident/749184#da088bb9ec0b3e812ff5d96296b17ab5ce70a1308a225e214f1b754af54009f9 Maintenance Userpilot Web Application will be undergoing maintenance to support a new update on the 26th of October, 2025, between 08:00 AM and 01:00 PM (UTC). Userpilot Dashboards and Reports access will be unavailable during this time We apologize for any inconvenience. https://status.userpilot.io/incident/747118 Mon, 20 Oct 2025 09:30:00 -0000 https://status.userpilot.io/incident/747118#0b6b872d705a420fecd7f436d4969f1f1911ce0faaa3f61b0140c512dbac94d2 Incident SSO Service has recovered. Our team continues to monitor the situation with our cloud provider. https://status.userpilot.io/incident/747118 Mon, 20 Oct 2025 08:00:00 -0000 https://status.userpilot.io/incident/747118#ff773bbc9d399c75c26bec98563625de69bd267ff6fe7efe7244064b6a861321 Incident Our SSO service is impacted by the AWS incident in US-EAST-1. We are currently investigating options for restoring the SSO service despite the AWS incident. https://status.userpilot.io/maintenance/746324 Sun, 19 Oct 2025 10:30:18 -0000 https://status.userpilot.io/incident/746324#8d960c93c4b5ce5efdac669f811f8b316fc0393f3752e7232a5e32f6865ea674 Maintenance Userpilot Web Application will be undergoing maintenance to support a new update on the 19th of August, 2025, between 10:30 AM and 12:30 PM (UTC). During this time, Userpilot Web Application access will be unavailable. However, data ingestion and content triggering will not be affected. We appreciate your patience and apologize for any inconveniences. https://status.userpilot.io/maintenance/746269 Sun, 19 Oct 2025 07:00:00 -0000 https://status.userpilot.io/incident/746269#08e7e0a2e609bdbac88bba727a48ba2a3ba39b1bc3842324acf9b60c5a322a92 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 19th of October, 2025 between 07:00 AM and 09:00 AM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/incident/743489 Tue, 14 Oct 2025 17:08:00 -0000 https://status.userpilot.io/incident/743489#9eff0dcd9a18e18fa342e9eb3010bb1e1a88439bc296bd584ae4032d498488cf Incident We’ve taken steps to address the service degradation and are closely monitoring performance. ## Post Mortem **What happened**: After upgrading our columnar database, an incompatibility stopped automatic consolidation on a core table. **Impact**: Partial data loss and content triggering issues. **Cause**: The new version didn’t work correctly with tables that use pre-computed summaries, leading to too many small data fragments. **Fix**: Rebuilt the summaries to force consolidation and rolled back to the prior database version. Performance recovered. **Prevention**: Added an alert on fragment count, paused similar upgrades, and expanded compatibility/performance testing before future releases. We’re sorry for the disruption and appreciate your patience. https://status.userpilot.io/incident/743489 Tue, 14 Oct 2025 15:27:00 -0000 https://status.userpilot.io/incident/743489#92c423dfb6c90fafa378dc591fd7d463ce48952dc5f4dbc93d2d54b2298b369e Incident We are experiencing service degradation. Our team is actively monitoring and working to restore full performance. https://status.userpilot.io/maintenance/737805 Sun, 05 Oct 2025 06:00:13 -0000 https://status.userpilot.io/incident/737805#ee11a2c4c16ac367a6d5d42cb60fbc4becce65997a5f2c5f0052e98f8eadf246 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 5th of October, 2025 between 06:00 AM and 09:00 AM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/725899 Wed, 17 Sep 2025 12:30:43 -0000 https://status.userpilot.io/incident/725899#8d073fb40f53a89a6fe87f117b247b4a65eb585a110894aa59e808473994821a Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 21st of September, 2025 between 08:00 AM and 01:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/721717 Wed, 10 Sep 2025 08:13:36 -0000 https://status.userpilot.io/incident/721717#e9db3e46ba6b5c140ecf8a35c3d0ff9745d8752b7f30242bb8c52112d8837dc8 Maintenance Userpilot Web Application will be undergoing maintenance to support a new update on the 14th of September, 2025, between 07:00 AM and 10:00 AM (UTC). Userpilot Dashboards, Reports and Sessions access will be unavailable during this time We apologize for any inconvenience. https://status.userpilot.io/maintenance/711568 Sun, 24 Aug 2025 16:52:30 -0000 https://status.userpilot.io/incident/711568#aefbf641e2db03af13b7f2affa36200ec495328d99da6600e9b44772fe628719 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 31st of August, 2025 between 08:00 AM and 02:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/707033 Sat, 16 Aug 2025 11:50:29 -0000 https://status.userpilot.io/incident/707033#0a4af97fc84d712cfa8d13162fe74693dd30a12955108971759485c248b1255f Maintenance Userpilot Web Application will be undergoing maintenance to support a new update on the 17th of August, 2025, between 06:00 AM and 13:00 PM (UTC). During this time, Userpilot Web Application access will be unavailable. However, data ingestion and content triggering will not be affected. We appreciate your patience and apologize for any inconveniences. https://status.userpilot.io/incident/704894 Tue, 12 Aug 2025 13:44:00 -0000 https://status.userpilot.io/incident/704894#5c58af3c379020c2379e5f17c507ef42834a27ec47c31c1251c24b6a570448ad Incident The service degradation has been resolved. All systems are fully operational and functioning as expected. https://status.userpilot.io/incident/704894 Tue, 12 Aug 2025 13:08:00 -0000 https://status.userpilot.io/incident/704894#c1d5333a88567a52f9b9f736174e8624235d64081c6bc4b628d96e7d1df2401f Incident We’ve taken steps to address the service degradation and are closely monitoring performance. https://status.userpilot.io/incident/704894 Tue, 12 Aug 2025 13:05:00 -0000 https://status.userpilot.io/incident/704894#2d9b3f1882731decab57c6c8dec06c33ebad7dbf84b15e9f5b4df6f141418cf3 Incident We are experiencing service degradation. Our team is actively monitoring and working to restore full performance. https://status.userpilot.io/maintenance/667086 Thu, 31 Jul 2025 07:14:19 -0000 https://status.userpilot.io/incident/667086#e5be3ae92a385872b560d3c0ac971df4e875f1321235ca9206c537cd64c7c38e Maintenance Userpilot Web Application will be undergoing maintenance to support a new update on August 3, 2025, between 06:00 AM and 09:00 AM (UTC). Userpilot Web Application access will be unavailable during this time. We apologize for any inconvenience. https://status.userpilot.io/maintenance/626511 Sun, 27 Jul 2025 05:36:35 -0000 https://status.userpilot.io/incident/626511#5e94e2968aeb9f1df708e94f367c7a5629601a2f55de8a146d4c1b882afae41c Maintenance Userpilot Web Application will be undergoing maintenance to support a new update on the 27th of July, 2025, between 06:00 AM and 09:00 AM (UTC). Userpilot Web Application access will be unavailable during this time We apologize for any inconvenience. https://status.userpilot.io/maintenance/614889 Sun, 06 Jul 2025 07:38:00 -0000 https://status.userpilot.io/incident/614889#0bc4319b189a9976ed558f6360dc444fd190ce630464098d1e67d8b9c8f9317d Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 13th of July, 2025 between 08:00 AM and 11:00 AM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/incident/602000 Thu, 12 Jun 2025 21:26:00 -0000 https://status.userpilot.io/incident/602000#7427294660f4ecfbf19ee4f68446f0d43350787843cf144b28199acfb142f62d Incident All services are now fully operational and stable. We have observed no further issues and will continue to monitor to ensure continued performance. https://status.userpilot.io/incident/602000 Thu, 12 Jun 2025 20:54:00 -0000 https://status.userpilot.io/incident/602000#3536707dc9729c3a0f70baf88ff466150bfeae6c4b2a752361e73fd4106459f6 Incident Google Cloud has restored its services, and the degraded areas are now operational. We will continue to monitor the situation to ensure stability. https://status.userpilot.io/incident/602000 Thu, 12 Jun 2025 19:33:00 -0000 https://status.userpilot.io/incident/602000#32ad22de22c772a494e3b2ea2be45a79e4796d3319fb705218946cf057ef599e Incident Following the investigation, we’ve identified that the issue is caused by a global outage reported by Google Cloud. Our team is actively investigating and working on mitigation steps to minimize the impact. https://status.userpilot.io/incident/602000 Thu, 12 Jun 2025 19:28:00 -0000 https://status.userpilot.io/incident/602000#34f357e00ade9e8b0114b53eb9199f7f63fa1fa674962998a382eea3f4cdc747 Incident We are experiencing service degradation impacting the following areas: 1. Google Social SSO 2. Intermittent issues with content/UI loading in Flows, Spotlight, and Banners. We apologize for the inconvenience. Thank you for your patience and trust. https://status.userpilot.io/maintenance/600744 Wed, 11 Jun 2025 08:07:03 -0000 https://status.userpilot.io/incident/600744#f9753a91268f4efc21589316dc8b2d5073c3eb828f85f233a43a0da0f316a61f Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 15th of Jun, 2025 between 08:00 AM and 11:00 AM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/595042 Sun, 01 Jun 2025 12:44:17 -0000 https://status.userpilot.io/incident/595042#64d492ba096d50e17b5531d168147e5e4e5fd5553d1fb5aa0c5bea94e25d2fef Maintenance Userpilot Web Application will be undergoing maintenance to support a new update on the 2nd of June, 2025, between 07:00 AM and 08:30 AM (UTC). Userpilot Session Replay Access access will be unavailable during this time We apologize for any inconvenience. https://status.userpilot.io/maintenance/582647 Wed, 28 May 2025 08:09:32 -0000 https://status.userpilot.io/incident/582647#0cded174f0b61b57e52b280b26650a45aea1c72001d516f26b6a4961cb8015d1 Maintenance Userpilot Web Application will be undergoing maintenance to support a new update on the 1st of June, 2025, between 06:30 AM and 08:00 AM (UTC). Userpilot Dashboards and Reports access will be unavailable during this time We apologize for any inconvenience. https://status.userpilot.io/maintenance/560048 Sun, 11 May 2025 09:00:01 -0000 https://status.userpilot.io/incident/560048#1c7f6793c9e64b0ba151ecbec4edcd06b07e004d414d0b3ba5a8759c63102785 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 11th of May, 2025 between 09:00 AM and 11:00 AM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/555849 Sat, 03 May 2025 08:00:00 -0000 https://status.userpilot.io/incident/555849#62ff75d2a584979dae48048ddc86763c2a35b2b077ab2164fc51f55d9d13a2ab Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on the 3rd of May, 2025, between 08:00 AM and 11:00 AM (UTC). During this time, Userpilot Web Application access will be unavailable. However, data ingestion (SDK & API) and content triggering will not be affected. We apologize for any inconvenience. https://status.userpilot.io/incident/549666 Wed, 23 Apr 2025 00:18:00 -0000 https://status.userpilot.io/incident/549666#87375fc0be05930e6ad4df739888483eff05f48e7b6a387d3f83528c8ef5b475 Incident Status: Resolved Start: 23 Apr 2025 00:18 UTC | End: 23 Apr 2025 01:47 UTC Total duration: 1 h 29 m *Description* Between 00:18 UTC and 01:47 UTC our Enterprise US ingestion endpoints were unable to accept new connections. End-users experienced HTTP 503 errors and some real-time events during this window were not recorded. *Root Cause* A scheduled down-scaling event reduced the cluster node size. The extra connections that were safely handed off to the remaining nodes exceeded the VMs' maximum processes limit. Once that limit was reached the nodes rejected further connections even though CPU and memory were still well within capacity. The limit was reached due to natural increased traffic over time. *Resolution* At 01:24 UTC we identified the limit and immediately raised the threshold, then redeployed the affected nodes. Traffic began flowing normally at 01:42 UTC and the incident was fully resolved by 01:47 UTC. *Post-incident actions* We have increased VM process limit 2× across all clusters. Additionally, we have setup on automated alert on 80 % process utilisation. *Customer Impact & Next Steps* Enterprise US Ingestion API endpoints were degraded up to 89 minutes. Some events were dropped. We continue to monitor process utilisation, CPU and memory metrics, and are refining our scaling rules to ensure capacity is provisioned on both compute and connection counts. If you have any questions or notice remaining anomalies, please reach out to support@userpilot.co or via the in-app chat. We apologize for the inconvenience caused. Thank you for your patience and trust. https://status.userpilot.io/maintenance/548554 Mon, 21 Apr 2025 14:53:48 -0000 https://status.userpilot.io/incident/548554#1a80ba574dfe864fccb5aa3e50d966e0988c123983223a0454c54007bb83a669 Maintenance The website will be down for scheduled maintenance from 3 pm UTC to 4 pm UTC https://status.userpilot.io/maintenance/544937 Mon, 14 Apr 2025 10:18:18 -0000 https://status.userpilot.io/incident/544937#3266a90a2912ebb4286e98a8a21d131ea62b418446ce7d44f29aae150d785547 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 14th of April, 2025 between 10:30 AM and 11:30 AM (UTC). Intermittent degradation in event ingestion and content triggering in the EU region during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/540683 Sun, 06 Apr 2025 08:05:21 -0000 https://status.userpilot.io/incident/540683#c369695668ff64817182afb52229536c4ac6842b7de33fc5827d0cde9b1987c6 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 6th of April, 2025 between 09:00 AM and 03:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/529000 Sun, 16 Mar 2025 06:38:30 -0000 https://status.userpilot.io/incident/529000#2ce2d842d69af002bcf776347790be3590564c8f911281e69bc2088600d013f0 Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on the 16th of May, 2025, between 07:00 AM and 8:00 PM (UTC). Intermittent degradation/delayed insertions in event ingestion and content triggering during some portions of the upgrade phase might be expected. Userpilot events dashboard access will be unavailable during some portions. We apologize for any inconvenience. https://status.userpilot.io/incident/503735 Wed, 29 Jan 2025 12:51:00 -0000 https://status.userpilot.io/incident/503735#f41b9cdc371ad1fef9f28db03880f9690bbcbdbebbe22686ba87c997fee634f0 Incident Thank you for your patience. We've confirmed connectivity has returned to expected levels, and there should no longer be an issue connecting to Userpilot Dashboard. https://status.userpilot.io/incident/503735 Wed, 29 Jan 2025 12:38:00 -0000 https://status.userpilot.io/incident/503735#c8624e28f0a7850be2b1c7fbd79825e3605e81c0513c98878fc73d65adc6f034 Incident Userpilot Web app is experiencing service degradation due to AWS Cloudfront operational issue. Customers might be getting random 404 errors when accessing the web app. We’re working on monitoring the current status and trying to find any possible mitigations. https://status.userpilot.io/maintenance/503001 Tue, 28 Jan 2025 07:49:07 -0000 https://status.userpilot.io/incident/503001#71f2a7eff49114f045ac30153ca2b209474b21177af5029e842a43314b622095 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 28th of January, 2025 between 08:00 AM and 10:00 AM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/491281 Mon, 06 Jan 2025 07:33:19 -0000 https://status.userpilot.io/incident/491281#ebbc6e560e5ff65badcd7db00c7e054549be8e1e675a25c99d6096b77aaaafe3 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 12th of January, 2025 between 10:00 AM and 01:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/476547 Thu, 12 Dec 2024 11:39:33 -0000 https://status.userpilot.io/incident/476547#4339d8b5db1502936ee1ab8525d440f4548f0df5b72f5c0e11386ed7409a16f2 Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on the 14th of December, 2024, between 10:00 AM and 3:00 PM (UTC). Userpilot Web Application access will be unavailable during some portions. We apologize for any inconvenience. https://status.userpilot.io/maintenance/464769 Wed, 20 Nov 2024 14:07:17 -0000 https://status.userpilot.io/incident/464769#363a9281cf04cf46b48009cd07c16bd6ab3fd01a0952d690786b62e8f48e5c66 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 23rd of November, 2024 between 10:00 AM and 02:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/463969 Tue, 19 Nov 2024 08:57:43 -0000 https://status.userpilot.io/incident/463969#3efa10959aa214cf3364125f8ed327ac851a26fcadca87af1dc503643ff29859 Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on the 24th of November, 2024, between 07:00 AM and 8:00 AM (UTC). During this time, Userpilot Web Application access will be unavailable. However, data ingestion (SDK & API) and content triggering will not be affected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/448195 Mon, 21 Oct 2024 13:16:57 -0000 https://status.userpilot.io/incident/448195#b724da1fd184a2d0487f51baaaa7463a84fa15fe47571988c537b8b5eb09a08c Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on the 26th of October, 2024, between 07:00 AM and 1:00 PM (UTC). During this time, Userpilot Web Application access will be unavailable. However, data ingestion (SDK & API) and content triggering will not be affected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/440022 Sun, 06 Oct 2024 05:00:00 -0000 https://status.userpilot.io/incident/440022#c5c21bdfa1252d88aae06b83a581a4c0565484b8459a2556e61672e87b907896 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 6th of October, 2024 between 08:00 AM and 01:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/410338 Wed, 07 Aug 2024 14:27:32 -0000 https://status.userpilot.io/incident/410338#1dabe5e3841734dbef14065e618d07d5ff082626648c73e160c76524393e828e Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 10th of August, 2024 between 08:00 AM and 01:00 PM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/401410 Sun, 21 Jul 2024 11:40:24 -0000 https://status.userpilot.io/incident/401410#698e11b2ec95645ab8affd44cd3ac2871c64819613c9a7aa47ff146e7f735ab8 Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on the 28th of July, 2024, between 07:00 AM and 10:30 AM (UTC). During this time, Userpilot Web Application access will be unavailable. We apologize for any inconvenience. https://status.userpilot.io/maintenance/392514 Tue, 02 Jul 2024 13:20:32 -0000 https://status.userpilot.io/incident/392514#9dc4cb079151701d3c325f58f4f9549f0bd503b8e2d883ec6077236741bbd231 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 7th of July, 2024 between 08:00 AM and 10:00 AM (UTC). Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/374930 Sun, 26 May 2024 09:25:23 -0000 https://status.userpilot.io/incident/374930#81de3c36847b06952da4be32686f918eecc552e0d333459cce204efc91c3e372 Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on the 2nd of June, 2024 between 05:30 AM and 02:00 PM (UTC). During the period from 5:30 AM to 9:00 AM(UTC), Userpilot Web Application access will be unavailable. Intermittent degradation in event ingestion and content triggering during some portions of the upgrade(9:00 AM - 02:00 PM) phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/359512 Tue, 23 Apr 2024 07:39:25 -0000 https://status.userpilot.io/incident/359512#588786bffef51f6fdce96f00dc38fb29cf355d5247b708c244de688655e65d2f Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 28th of April, 2024 between 08:00 AM and 01:00 PM (UTC). Intermittent degradation in event ingestion, content triggering, and web application availability during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/352458 Mon, 08 Apr 2024 09:37:34 -0000 https://status.userpilot.io/incident/352458#e1254edb7478dece0ad893c195c2433f0d0ffcc187d33549993312ba0fdbb602 Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on the 14th of April, 2023, between 08:00 AM and 11:00 AM (UTC). During this time, Userpilot Web Application access will be unavailable. We apologize for any inconvenience. https://status.userpilot.io/maintenance/349106 Mon, 01 Apr 2024 14:06:38 -0000 https://status.userpilot.io/incident/349106#9abdc77c5c5877ab47c9150c61899bd891c91fff66bf06a3f4e21c1166794745 Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on the 6th of April, 2023, between 07:00 AM and 01:00 PM (UTC). During this time, Userpilot Web Application access will be unavailable. Intermittent degradation in event ingestion, and content triggering, during some portions of the upgrade phase are expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/339796 Tue, 12 Mar 2024 12:07:45 -0000 https://status.userpilot.io/incident/339796#a6461fa1e8005e8fb0f11508f7849dae36aabde3d9a69960d0b32b4dac020e87 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 17th of March, 2024 between 09:00 AM and 02:00 PM (UTC). Intermittent degradation in event ingestion, content triggering, and web application availability during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/332525 Tue, 27 Feb 2024 08:23:25 -0000 https://status.userpilot.io/incident/332525#1d3ba9ce8812f3a7e4fc3135f112561c126d37446c09a18c8e773fd4311e2eac Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on the 3rd of March, 2024, between 06:30 AM and 01:30 PM (UTC). During this time, Userpilot Web Application access will be unavailable. We apologize for any inconvenience. https://status.userpilot.io/maintenance/329931 Wed, 21 Feb 2024 10:22:41 -0000 https://status.userpilot.io/incident/329931#6c621e3248cee0f5dbd9dadd77e691c678479690bafce9b98755dcdae2a1c920 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 24th of February, 2024 between 11:00 AM and 03:00 PM (UTC). Intermittent degradation in website availability during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/326094 Tue, 13 Feb 2024 08:28:31 -0000 https://status.userpilot.io/incident/326094#86d9512833cb4a0d427940fe0c729c9f314015c274bf84de4fc7451ad15943b3 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 17th of February, 2024 between 11:00 AM and 05:00 PM (UTC). Intermittent degradation in event ingestion, content triggering, and web application availability during some portions of the upgrade phase might be expected in the US region. We apologize for any inconvenience. https://status.userpilot.io/incident/325078 Sat, 10 Feb 2024 22:35:00 -0000 https://status.userpilot.io/incident/325078#c481c6ea0abe680b0f2ec48ee973b2aae16a8ec73d74a74a979076424d135977 Incident All Userpilot affected services have recovered https://status.userpilot.io/incident/325078 Sat, 10 Feb 2024 22:32:00 -0000 https://status.userpilot.io/incident/325078#9d53f8f705f8acb83893e6e6b8f13d9d59e84d52ab7fde02d47936a2e529e62c Incident Our APIs seem to be responding now, we're still monitoring and observing. https://status.userpilot.io/incident/325078 Sat, 10 Feb 2024 22:28:00 -0000 https://status.userpilot.io/incident/325078#9474bb491c42c5a061deb9c4546233f9c6b916839a5479e21017fd4b2d6c8a4b Incident We are currently investigating degraded performance in Userpilot's enterprise US APIs. https://status.userpilot.io/maintenance/323575 Wed, 07 Feb 2024 13:40:13 -0000 https://status.userpilot.io/incident/323575#70ffaebb8baa89cdb68a15917e549001c789b2a5a6da646179cad95fc4ce853a Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 10th of February, 2024 between 11:00 AM and 04:00 PM (UTC). Intermittent degradation in event ingestion, content triggering, and web application availability during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/307471 Tue, 02 Jan 2024 09:40:22 -0000 https://status.userpilot.io/incident/307471#255fc5ce7788061b76875421bd5836375d6e2527a2d192d1067ac1a7e8beba0f Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 7th of January, 2024 between 09:00 AM and 01:00 PM (UTC). Intermittent degradation in event ingestion, and content triggering, during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/301589 Sun, 17 Dec 2023 08:03:24 -0000 https://status.userpilot.io/incident/301589#8241f752ba1df98bdd89de6d36320c4d5f021e02503803e01aad48d138547ffd Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on the 17th of December, 2023, between 09:00 AM and 11:00 AM (UTC). During this time, Userpilot Web Application access will be unavailable. We apologize for any inconvenience. https://status.userpilot.io/maintenance/297257 Thu, 07 Dec 2023 13:20:31 -0000 https://status.userpilot.io/incident/297257#04bff6e4740fcc4525fbd153148a0bcdd56391553e324e4a35cdc6cea8a0ca04 Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on the 10th of December, 2023, between 07:00 AM and 11:00 AM (UTC). During this time, Userpilot Web Application access will be unavailable. We apologize for any inconvenience. https://status.userpilot.io/maintenance/297124 Thu, 07 Dec 2023 07:10:54 -0000 https://status.userpilot.io/incident/297124#39d5c1c86c77816eea9cb05bf4ac42c660de7321adcb74650c874d455d1bfca1 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 9th of December, 2023 between 11:00 AM and 02:00 PM (UTC). Intermittent degradation in event ingestion, and content triggering, during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/277024 Tue, 24 Oct 2023 07:00:00 -0000 https://status.userpilot.io/incident/277024#2a39de4cb2e985d60d2cda7f7970b7e2f01e621a71e16f98825a3c39b8d2baf7 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 29th of October, 2023 between 07:00 AM and 10:00 AM (UTC). Intermittent degradation in event ingestion, and content triggering, during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/266124 Fri, 29 Sep 2023 18:53:53 -0000 https://status.userpilot.io/incident/266124#8851f8791c475f0da7d660970fc4469503de1f487896e4809d2275bc017632ec Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on the 30th of August, 2023, between 06:00 AM and 1:00 PM (UTC). During this time, Userpilot Web Application access will be unavailable. We apologize for any inconvenience. https://status.userpilot.io/maintenance/261734 Wed, 20 Sep 2023 08:12:37 -0000 https://status.userpilot.io/incident/261734#6a59c7c22287d280f75291bb2b8fdc89a0d42f78348aa40583776b7ea3d12bbc Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 23rd of September, 2023 between 10:00 AM and 01:00 PM (UTC). Intermittent degradation in event ingestion, and content triggering, during some portions of the upgrade phase might be expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/256137 Thu, 07 Sep 2023 07:49:24 -0000 https://status.userpilot.io/incident/256137#ecc197debf99515a2c2e58067e3d5d832b70f3bb6574e6cdabda756daa2f7c47 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 9th of September, 2023, between 09:00 AM and 01:00 PM (UTC). Intermittent degradation in event ingestion, and content triggering, during some portions of the upgrade phase are expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/249564 Wed, 23 Aug 2023 09:07:00 -0000 https://status.userpilot.io/incident/249564#cb1c620bfbff30b829b2d6c2fc9b97cd137e17ed59ac44be76ebe68dfbb5e757 Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on the 26th of August, 2023, between 09:00 AM and 01:00 PM (UTC). During this time, Userpilot Web Application access will be unavailable. Intermittent degradation in event ingestion, and content triggering, during some portions of the upgrade phase are expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/228888 Wed, 05 Jul 2023 07:07:24 -0000 https://status.userpilot.io/incident/228888#488780864bb884becd88894346486630e0b470e753d5d1dd4b78cc454569bae2 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 8th of July, 2023, between 12:00 AM and 05:00 PM (UTC). Intermittent degradation in event ingestion, and content triggering, during some portions of the upgrade phase are expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/210096 Sun, 21 May 2023 08:08:02 -0000 https://status.userpilot.io/incident/210096#bbe7bb80c7f80aaece32d6e95355d7ec80cbec53fcbaf6975ed2eb012eda46df Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 27th of May, 2023, between 07:00 AM and 10:00 AM (UTC). Intermittent degradation in event ingestion, and content triggering, during some portions of the upgrade phase are expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/206631 Fri, 12 May 2023 13:38:59 -0000 https://status.userpilot.io/incident/206631#cfeb36c7034485c16ffd867f5455fe69ad3dfa19c9d89c55e62bf7296dec655d Maintenance Userpilot Web Application will be undergoing maintenance to accommodate a new update on the 14th of May, 2023, between 05:00 AM and 11:00 AM (UTC). During this window, Userpilot's web dashboard access will be temporarily unavailable. However, data ingestion (SDK & API) and content triggering will remain fully operational. We apologize in advance for any inconvenience this temporary unavailability may cause and appreciate your understanding. https://status.userpilot.io/maintenance/197488 Tue, 18 Apr 2023 06:52:14 -0000 https://status.userpilot.io/incident/197488#c82b58dfd8bd7ba22c178c0ee536ddbc5910049a71a0c53668b703a0ea62f8be Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 29th, of April, 2023, between 08:00 AM and 10:00 AM (UTC). Intermittent degradation in event ingestion, and content triggering, during some portions of the upgrade phase are expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/193562 Thu, 06 Apr 2023 13:48:24 -0000 https://status.userpilot.io/incident/193562#1c308988bfede0658824a66bac35b33b9d32f3e5f48b9f9697ce467fd55046ec Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on the 9th of April, 2023, between 07:00 AM and 11:00 AM (UTC). During this time, Userpilot Web Application access will be unavailable. However, data ingestion (SDK & API) and content triggering will not be affected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/189729 Mon, 27 Mar 2023 15:08:38 -0000 https://status.userpilot.io/incident/189729#04e6bfa64f83714fb0c52bb1cfbc5de68b397aa2769906cd25284f28b3563cd8 Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 1st, of April, 2023, between 08:00 AM and 10:00 AM (UTC). Intermittent degradation in event ingestion, and content triggering, during some portions of the upgrade phase are expected. We apologize for any inconvenience. https://status.userpilot.io/incident/184596 Mon, 13 Mar 2023 16:29:00 -0000 https://status.userpilot.io/incident/184596#77c0f0ca38aebeba4d22922848e342db0c8edf3b820edb587998f1498de76c0c Incident All Userpilot affected services have recovered https://status.userpilot.io/incident/184596 Mon, 13 Mar 2023 16:23:00 -0000 https://status.userpilot.io/incident/184596#5a257720170a30bb29e638dd6c0834ebf4903f2afa8373eddcf31376e35514db Incident Our APIs and dashboards seem to be responding now, we're still monitoring and observing the AWS status page for updates. https://status.userpilot.io/incident/184596 Mon, 13 Mar 2023 16:17:00 -0000 https://status.userpilot.io/incident/184596#bc39822f48410bee69fb01deb866b37f1e8f04b4379eb47c8f4c96f8d2bcc64a Incident We suspect the impacted issue is caused by an AWS degradation or outage, that seems to be globally impacting some AWS Regions at the moment. Reports found on DownDetector among other crowd sourced reporting tools; https://downdetector.com/status/aws-amazon-web-services/ https://status.userpilot.io/incident/184596 Mon, 13 Mar 2023 16:00:00 -0000 https://status.userpilot.io/incident/184596#56905e7dd926b67859a60d02b94846a90e49c7b21d2d6ba93b11810c9e451f8b Incident We are currently investigating degraded performance across Userpilot's APIs in certain regions. https://status.userpilot.io/maintenance/183244 Thu, 09 Mar 2023 10:10:56 -0000 https://status.userpilot.io/incident/183244#fb33b02e0e0134dba63f496647fbe6be8d8e876743c064dd266faa1450e8778c Maintenance Userpilot's Infrastructure will be undergoing a maintenance on the 11th, of March, 2023, between 08:00 AM and 10:00 AM (UTC). Intermittent degradation in event ingestion, and content triggering, during some portions of the upgrade phase are expected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/173083 Wed, 08 Feb 2023 18:11:21 -0000 https://status.userpilot.io/incident/173083#8f952d85bb498ee32e19d72ea1f2df57dac2b07bfc08613fe6aabc17684b1426 Maintenance Userpilot's Infrastructure will be undergoing maintenance to support an upgrade on the 11th, of February, 2023, between 6:00 AM and 8:00 AM (UTC). During this time, Userpilot Web Application and Chrome Extension access will be unavailable. Event ingestion and content triggering, will be temporarily disabled for an approximate duration of 10 minutes. We apologize for any inconvenience. https://status.userpilot.io/maintenance/165995 Thu, 19 Jan 2023 11:33:28 -0000 https://status.userpilot.io/incident/165995#de9cb4aa0cd0a2d7b123e4cb211655fbb10cdbf974eeb1fc99ea7ec64fe8590f Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on the 21st of January, 2023, between 07:00 AM and 1:00 PM (UTC). During this time, Userpilot Web Application access will be unavailable. However, data ingestion (SDK & API) and content triggering will not be affected. We apologize for any inconvenience. https://status.userpilot.io/maintenance/136862 Thu, 17 Nov 2022 14:05:12 -0000 https://status.userpilot.io/incident/136862#e3c5f2daf8683d864671872b165af2ebe9601d2493f230b3a4c8a5b9c6c589e0 Maintenance We will be performing a scheduled maintenance and upgrade on Userpilot's Web Application. The maintenance will cause Userpilot Web Application to be not available. However event data ingestion and content triggering should be unaffected by this. We apologize for any inconveniences. The maintenance will start at 5:00 AM and continue until 2:00 PM (UTC). https://status.userpilot.io/maintenance/118160 Thu, 15 Sep 2022 09:22:26 -0000 https://status.userpilot.io/incident/118160#a82712293a652f593b8706775bfbd9b334187a6c6ae1ac85781ed50045230a5b Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on 17th of September, 2022 between 07:00 AM and 02:00 PM (UTC). During this time, Userpilot Web Application and Chrome Extension access will be unavailable. However, data ingestion (SDK & API) and content triggering will not be affected. We apologize for any inconveniences. https://status.userpilot.io/maintenance/98880 Thu, 30 Jun 2022 16:26:57 -0000 https://status.userpilot.io/incident/98880#e9c10eb5180df9e1a81a74cb867697ada3f0dffaaf33658f8599964c424dbf51 Maintenance Userpilot Web Application (Dashboards) will be undergoing maintenance to support a new update on 2nd of July, 2022 between 12:00 PM and 6:00 PM (UTC). During this time, Userpilot Web Application and Chrome Extension access will be unavailable. However, data ingestion (SDK & API) and content triggering will not be affected. We apologize for any inconveniences. https://status.userpilot.io/maintenance/79195 Thu, 31 Mar 2022 15:07:23 -0000 https://status.userpilot.io/incident/79195#0bece7ee33418369c4e00a531709cbfb2c43cb83a2c0c5210cc7966261eefa2f Maintenance Our web app will become unavailable for a short period of time as we roll out an upgrade for our infrastructure. https://status.userpilot.io/maintenance/76523 Thu, 17 Mar 2022 17:02:44 -0000 https://status.userpilot.io/incident/76523#2e2716feaf7cc7a048efca071040e97fa1e9a6962d038bf34b5eb241c2de848a Maintenance We will be performing a Product and Analytical APIs update. Intermittent degradation in API performance during some portions of the update phase are expected. Analytical dashboards maybe observed to have some delay in their data ingestion during some portions of the upgrade phase. Access to the Userpilot WebApp expects to have instability during the maintenance window. https://status.userpilot.io/maintenance/70778 Sun, 13 Feb 2022 15:57:58 -0000 https://status.userpilot.io/incident/70778#173afeb1212cf12bbf103a3aa511749c7a1ba442e93c55b6c1cdf0bfaf79b784 Maintenance We will be performing routinely maintenance on the infrastructure backing the analytical APIs, and web-socket connections for the EU and the US regions. Intermittent degradation in API performance during some portions of the upgrade phase are expected. We apologize for any inconveniences. https://status.userpilot.io/maintenance/69902 Tue, 08 Feb 2022 13:06:39 -0000 https://status.userpilot.io/incident/69902#223050df084779c91cf94853b75fe1b9682de7bdb56bab0a3aab116dc966d836 Maintenance We will be performing routinely maintenance on the infrastructure backing the analytical APIs, web-socket connections, and the analytical dashboards. Intermittent degradation in API performance during some portions of the upgrade phase are expected. We apologize for any inconveniences. https://status.userpilot.io/incident/62556 Wed, 15 Dec 2021 16:13:00 -0000 https://status.userpilot.io/incident/62556#ff9832f58a90620e2fb8d79cb0fea4b65778cd12586011d55f1224a67c0cb11b Incident AWS has reported that they have resolved the the issue affecting Internet connectivity to the US-WEST-2. We confirm full recovery for Userpilot affected services. https://status.userpilot.io/incident/62556 Wed, 15 Dec 2021 16:02:00 -0000 https://status.userpilot.io/incident/62556#da5d1b848e284973cc1b4dc013b6eb494d47589459e17960012ddef81de71fb1 Incident Our APIs and dashboards seem to be responding now, we're still monitoring and observing the AWS status page for updates. https://status.userpilot.io/incident/62556 Wed, 15 Dec 2021 15:47:00 -0000 https://status.userpilot.io/incident/62556#96b2ad14d5517d35af91ded3ad60b47b0b6764e9ac880181cf782218e33c840f Incident AWS Status page just confirmed internet connectivity in AWS US West 2 (Oregon) which is now impacting our US based clusters including our US enterprise APIs, our product dashboards, and our Chrome extension backing APIs. https://status.aws.amazon.com https://status.userpilot.io/incident/62556 Wed, 15 Dec 2021 15:33:00 -0000 https://status.userpilot.io/incident/62556#1d6715d8f3eef43b241b43bf8660b57aa3df6d50f2e2241fe55d07ca5380fe1b Incident We suspect the impacted issue is caused by an AWS degradation or outage, that seems to be globally impacting some or all AWS Regions at the moment. Reports found on DownDetector among other crowd sourced reporting tools; https://downdetector.com/status/aws-amazon-web-services/ https://status.userpilot.io/incident/62556 Wed, 15 Dec 2021 15:28:00 -0000 https://status.userpilot.io/incident/62556#497fafa0ba8c841c71be5055b6bd3c2851dc65683ce71ff547c4963939d81bf7 Incident We are currently investigating degraded performance across Userpilot's APIs. https://status.userpilot.io/incident/58736 Tue, 09 Nov 2021 16:24:38 -0000 https://status.userpilot.io/incident/58736#b92a1c925019d9ebd0f346120fad95eac97de2cff8949623d5d85d4dcadbfe06 Incident We've investigated and resolved degraded performance and partial outage that impacted our US Enterprise analytical APIs. The incident lasted between 3:37 PM and 3:51 PM UTC. https://status.userpilot.io/maintenance/56373 Sun, 10 Oct 2021 14:33:52 -0000 https://status.userpilot.io/incident/56373#34ea81478927ae26308e66d3875858e0e8f7e8a280b546ae76d6962f06c68269 Maintenance We will be performing routinely maintenance on the infrastructure backing the analytical APIs and web-socket connections. Intermittent degradation in API performance during some portions of the upgrade phase are expected. Analytical dashboards maybe observed to have some delay in their data ingestion during some portions of the upgrade phase. Access to the Userpilot WebApp expects to have minor instability during the maintenance window. https://status.userpilot.io/maintenance/56159 Thu, 07 Oct 2021 12:03:14 -0000 https://status.userpilot.io/incident/56159#29f8a7d7006b9234058179e18e6c2c9373cac14af16cf623e767ae44c5c54d22 Maintenance We will be performing maintenance on the analytical dashboards of the web app, during the time the analytical dashboards may be unavailable partially. The maintenance will only affect the analytical dashboards and content publishing intermittently, however data ingestion and content triggering should be unaffected by this. We apologize for any inconveniences. Note: this was initially scheduled for Oct 9th, but was later rescheduled to the 23rd. https://status.userpilot.io/incident/56007 Tue, 05 Oct 2021 16:03:52 -0000 https://status.userpilot.io/incident/56007#9942cc5dafb3d23ad236e4e58e0cb3321b1b4a1f84961d8c396354520850e109 Incident We resolved the issue some customers were facing in the Standard Analytical API to full functionalities. We are sorry for any inconveniences that may have been caused. https://status.userpilot.io/incident/56007 Tue, 05 Oct 2021 15:50:28 -0000 https://status.userpilot.io/incident/56007#0a8f6bb84abb948eaa8675b6cf0e5a34489b81a380414a803a2ff54f712b3557 Incident We've identified the root cause of the performance degradation that occurred on our Standard Analytical API, currently its recovering and should behave as expected for the most part but it will take some time to recover 100%. Currently our engineering team is monitoring the behaviour of the API. We will update the status continuously. https://status.userpilot.io/incident/56007 Tue, 05 Oct 2021 13:50:09 -0000 https://status.userpilot.io/incident/56007#5ba2439c0058eb2494b923845f562afb4f194b4ca3090d1e852bbe1f97fd528d Incident We're currently investigating the issue, and will be back with an update shortly. https://status.userpilot.io/incident/55924 Mon, 04 Oct 2021 22:36:33 -0000 https://status.userpilot.io/incident/55924#a853953538efeb27c45eb4a3ffba4cde59a767d81563911ea4631ec2937e4357 Incident Thank you for your patience. We've confirmed connectivity has returned to expected levels, and there should no longer be an issue connecting to Userpilot services. https://status.userpilot.io/incident/55924 Mon, 04 Oct 2021 17:31:34 -0000 https://status.userpilot.io/incident/55924#be75c390073fcd6fbb8448df6a29c685f57a6fc1e8d24aa83fe406271a3ea6a4 Incident Multiple Userpilot services are experiences degraded performance, partial outage, or may not be reachable due to an apparent global DNS issue. We’re working on monitoring the current status and trying to find any possible mitigations.