Ongoing maintenance

Last updated on May 2, 2026 at 10:43am UTC

Event Ingestion (US - Enterprise)
100% uptime
60 days ago
Today
Event Ingestion (EU)
100% uptime
60 days ago
Today
Event Ingestion (US - Standard)
99.995% uptime
60 days ago
Today
Javascript SDK Shim
99.998% uptime
60 days ago
Today
Javascript SDK
100% uptime
60 days ago
Today
Web Application
100% uptime
60 days ago
Today
Web Application & Chrome Extension APIs
100% uptime
60 days ago
Today
Userpilot Website
99.986% uptime
60 days ago
Today

Previous incidents

May 02, 2026

Infrastructure maintenance and upgrades

Maintenance

Maintenance May 2, 2026 at 9:00am UTC

Userpilot's Infrastructure will be undergoing a maintenance on the 2nd of May, 2026 between 09:00 AM and 01:00 PM (UTC).

Intermittent degradation in event ingestion and content triggering during some portions of the upgrade phase might be expected.

We apologize for any inconvenience.
Apr 28, 2026

Userpilot services degradation

Degraded

Resolved Apr 28, 2026 at 6:35pm UTC

Postmortem

The incident was caused by our database background optimization process not running aggressively enough. This allowed data fragments to accumulate across tables used for real-time cache loading.

As the number of fragments increased, queries that normally completed in milliseconds were forced to scan across many more fragments than necessary. This significantly increased query latency and led to exhaustion of available database connections, which impacted data ingestion and co...

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