Previous incidents

June 2025
Jun 12, 2025
1 incident

Userpilot services degradation

Degraded

Resolved Jun 12 at 09:26pm UTC

All services are now fully operational and stable. We have observed no further issues and will continue to monitor to ensure continued performance.

3 previous updates
May 2025
No incidents reported
April 2025
Apr 23, 2025
1 incident

Real-Time Event Ingestion Degradation (Enterprise US Cluster)

Resolved Apr 23 at 12:18am UTC

Status: Resolved
Start: 23 Apr 2025 00:18 UTC | End: 23 Apr 2025 01:47 UTC
Total duration: 1 h 29 m

Description
Between 00:18 UTC and 01:47 UTC our Enterprise US ingestion endpoints were unable to accept new connections. End-users experienced HTTP 503 errors and some real-time events during this window were not recorded.

Root Cause
A scheduled down-scaling event reduced the cluster node size. The extra connections that were safely handed off to the remaining nodes exceeded the VMs' maxi...