Degraded API performance
Resolved
Dec 15 at 04:13pm UTC
AWS has reported that they have resolved the the issue affecting Internet connectivity to the US-WEST-2. We confirm full recovery for Userpilot affected services.
Affected services
Javascript SDK Shim
Javascript SDK
Web Application
Updated
Dec 15 at 04:02pm UTC
Our APIs and dashboards seem to be responding now, we're still monitoring and observing the AWS status page for updates.
Affected services
Javascript SDK Shim
Javascript SDK
Web Application
Updated
Dec 15 at 03:47pm UTC
AWS Status page just confirmed internet connectivity in AWS US West 2 (Oregon) which is now impacting our US based clusters including our US enterprise APIs, our product dashboards, and our Chrome extension backing APIs.
Affected services
Javascript SDK Shim
Javascript SDK
Web Application
Updated
Dec 15 at 03:33pm UTC
We suspect the impacted issue is caused by an AWS degradation or outage, that seems to be globally impacting some or all AWS Regions at the moment.
Reports found on DownDetector among other crowd sourced reporting tools; https://downdetector.com/status/aws-amazon-web-services/
Affected services
Javascript SDK Shim
Javascript SDK
Web Application
Created
Dec 15 at 03:28pm UTC
We are currently investigating degraded performance across Userpilot's APIs.
Affected services
Javascript SDK Shim
Javascript SDK
Web Application