Back to overview
Downtime

Degraded API performance

Dec 15 at 03:28pm UTC
Affected services
Javascript SDK Shim
Javascript SDK
Web Application

Resolved
Dec 15 at 04:13pm UTC

AWS has reported that they have resolved the the issue affecting Internet connectivity to the US-WEST-2. We confirm full recovery for Userpilot affected services.

Updated
Dec 15 at 04:02pm UTC

Our APIs and dashboards seem to be responding now, we're still monitoring and observing the AWS status page for updates.

Updated
Dec 15 at 03:47pm UTC

AWS Status page just confirmed internet connectivity in AWS US West 2 (Oregon) which is now impacting our US based clusters including our US enterprise APIs, our product dashboards, and our Chrome extension backing APIs.

https://status.aws.amazon.com

Updated
Dec 15 at 03:33pm UTC

We suspect the impacted issue is caused by an AWS degradation or outage, that seems to be globally impacting some or all AWS Regions at the moment.

Reports found on DownDetector among other crowd sourced reporting tools; https://downdetector.com/status/aws-amazon-web-services/

Created
Dec 15 at 03:28pm UTC

We are currently investigating degraded performance across Userpilot's APIs.