Userpilot
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Downtime

Degraded API performance

Started 15 Dec at 03:28pm UTC, resolved 15 Dec at 04:13pm UTC.

Javascript SDK Shim Javascript SDK Web Application
Resolved

AWS has reported that they have resolved the the issue affecting Internet connectivity to the US-WEST-2. We confirm full recovery for Userpilot affected services.

Posted 15 Dec at 04:13pm UTC.
Updated

Our APIs and dashboards seem to be responding now, we're still monitoring and observing the AWS status page for updates.

Posted 15 Dec at 04:02pm UTC.
Updated

AWS Status page just confirmed internet connectivity in AWS US West 2 (Oregon) which is now impacting our US based clusters including our US enterprise APIs, our product dashboards, and our Chrome extension backing APIs.

https://status.aws.amazon.com

Posted 15 Dec at 03:47pm UTC.
Updated

We suspect the impacted issue is caused by an AWS degradation or outage, that seems to be globally impacting some or all AWS Regions at the moment.

Reports found on DownDetector among other crowd sourced reporting tools; https://downdetector.com/status/aws-amazon-web-services/

Posted 15 Dec at 03:33pm UTC.
Created

We are currently investigating degraded performance across Userpilot's APIs.

Posted 15 Dec at 03:28pm UTC.