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Resolved

Service Degradation Under Investigation

Jul 24, 2026 at 11:08am UTC
Affected services
Event Ingestion (US - Enterprise)
Event Ingestion (EU)
Event Ingestion (US - Standard)
Javascript SDK Shim
Javascript SDK
Web Application
Web Application & Chrome Extension APIs
Userpilot Website

Resolved
Jul 24, 2026 at 11:24am UTC

All services have now recovered and are operating normally. We will continue to monitor the platform closely to ensure stability. Thank you for your patience while we worked through this issue.

Updated
Jul 24, 2026 at 11:19am UTC

We are seeing signs of recovery, and some services have started to recover. Our team continues to monitor the situation closely while AWS works to fully restore service. We will provide further updates as recovery progresses.

Updated
Jul 24, 2026 at 11:12am UTC

We are currently investigating a service disruption caused by issues affecting our AWS infrastructure provider. Our team is actively monitoring the situation and working to mitigate the impact where possible. We will provide further updates as more information becomes available.

Created
Jul 24, 2026 at 11:08am UTC

We are aware of an issue resulting in degraded service performance. Our engineering team is actively investigating the root cause and working to mitigate the impact. We will continue to share updates as the investigation progresses.