Resolved

Incident with Userpilot US West Enterprise APIs

We've investigated and resolved degraded performance and partial outage that impacted our US Enterprise analytical APIs.

The incident lasted between 3:37 PM and 3:51 PM UTC.

Maintenance

Dashboard maintenance [rescheduled]

We will be performing maintenance on the analytical dashboards of the web app, during the time the analytical dashboards may be unavailable partially.

The maintenance will only affect the analytical dashboards and content publishing intermittently, however data ingestion and content triggering should be unaffected by this. We apologize for any inconveniences.

Note: this was initially scheduled for Oct 9th, but was later rescheduled to the 23rd.

Maintenance

Infrastructure maintenance and upgrades

We will be performing routinely maintenance on the infrastructure backing the analytical APIs and web-socket connections.

Intermittent degradation in API performance during some portions of the upgrade phase are expected.

Analytical dashboards maybe observed to have some delay in their data ingestion during some portions of the upgrade phase.

Access to the Userpilot WebApp expects to have minor instability during the maintenance window.

Degraded

Degraded Performance has been detected in Userpilot Analytical APIs.

We're currently investigating the issue, and will be back with an update shortly.

Degraded

Service degradation due to global DNS outage.

Multiple Userpilot services are experiences degraded performance, partial outage, or may not be reachable due to an apparent global DNS issue. We’re working on monitoring the current status and trying to find any possible mitigations.